Overview
Our refund and returns policy last 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Products bought during a discount offer/sale cannot be returned. We also do not accept products that are damaged during shipping or logistics.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Items that had to be opened to reveal errors/mistakes.
Situations where no refunds are granted:
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your account or preferred method of payment, within a certain amount of days (no of days will be communicated in our email).
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Be patient, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {store@tvotribe.com}.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {store@tvotribe.com}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a refund for the value of your gift. Once the returned item is received, a gift refund code will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should send a mail to: {store@tvotribe.com}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {store@tvotribe.com} for questions related to refunds and returns.